Cancellation Policy

There is an initial cooling off period as defined below.

1. The ‘cooling off period’ is the fourteen day period from the assistance start date.
2. If you change your mind during the cooling off period, you can cancel your plan and we’ll refund any fees paid in full.
3. If your plan automatically ends or is cancelled by us, these rights do not apply (see ‘Our Rights to Terminate Service.’ (TERMS section).

If you cancel your plan after your 14 day cooling off period you will not be entitled to any refund.

How to cancel

If you wish to cancel your assistance plan, please call our customer services team and select option 1 for ‘billing and payments’ and we will process your refund request over the phone.  Your money will be showing in your account within 3 – 5 working days from when you request your refund. We can also email you confirmation the refund has been processed. Please let our advisers know if you require this.